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Shore Dive - House Reef

Port Elizabeth

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Terms and Conditions

RESERVATIONS

Full payment is required when booking an activity.
All bookings must be paid 24 prior to activity. In the event of a payment discrepancy this must be resolved within 24 hour of the activity.
If payment and proof thereof is not received, the booking will be cancelled.
Amendments to booking is require via email to dive@prodive.co.za at least 7 days
the activity date.
Amendments to the booking may be approved subject to availability.

CANCELLATION POLICY

Cancellation must be via email to dive@prodive.co.za
Cancellations must be made 24 hours prior the excursion
Group booking cancellations must be done no later than 7 days prior the excursion
Should Pro Dive cancel an excursion due to unforeseen weather conditions, legitimate circumstance or lack of passengers on boat charters, Pro Dive retains the right to offer the customer an alternative date
and time or make make a full refund to the customer. This will only apply if Pro Dive contacts the
customer to advise the activity has been cancelled.
Should there be any discrepancies with regards to payments, or should a refund be in order, this must
be transacted and finalised within 30 days of the activity date. Should this not be finalised within the 30
days of activity date Pro Dive has the right to do a refund as a Gift Voucher

REFUNDS

Where an activity was cancelled by the customer 24 hour prior the excursion a 100% refund will given
via EFT to a South African bank account, or via the means the original payment was made for
international customer.
Where a activity was cancelled after the 24 hour period prior the excursion a customer will only be
refunded 50% of the excursion cost therefore the customer will forfeit 50%

NO SHOW

In the event of a customer not cancelling their activity with Pro Dive and they do not report for the
activity or partake no refund will be given.
In the event of unfavorable weather conditions clients must still report to Pro Dive unless Pro Dive has
notified them that the activity has been cancelled. Should the customer not report to Pro Dive for the
activity no refund will be given, nor will an alternative date be arranged.
No shows will be charged in full. No refunds, alternative activity date of gift voucher will be given.

IN THE EVENT OF BAD WEATHER

Safety is a priority and Pro Dive has the right to cancel, postpone or change the activity for the safety of
customers and staff in the event of unfavorable weather conditions.
Pro Dive will not be held liable for any additional costs incurred for the postponement of Scuba Diving.
This includes but is not limited to; travel expenses, accommodation.

RISK

ALL watersport activates entails known and unanticipated risks, which could result in physical or
emotional injury, paralysis, death or damage to a person, to property, or to third parties. I understand
that such risk simply cannot be eliminated without jeopardizing the essential quantities of activity. The
risks include amongst other things: boat capsize, adverse, conditions and currents; prolonged exposure to cold water, hypothermia, accidental drowning, mental anguish or trauma, exposure to sun, strong wind,
cold, storms, large waves, eddies and whirlpools, and lightening: aggressive and/or poisonous wildlife;
wrists, arm, shoulder or back injuries’ slips and falls while walking; and rapidly changing adverse weather
and water conditions’ and damage or loss of property. Furthermore, Pro Dive guides have difficult jobs
to perform. They are very safety conscience, but they are not infallible. They might be ignorant of a
participant’s wellness or abilities. They might misjudge the weather, the elements, or terrain. They may
be inadequate warnings or instructions, and the equipment being used might malfunction.
I expressly agree and promise to accept and assume all of the risk existing in these water sport activities.
My participation in these activities are purely voluntary, and I elect to participate in spite of the risks.

INDEMNITY

All passengers are required to sign an indemnity form for all activities they are participating in prior to
the start or departure of the activity.
In case guest refuse to sign the indemnity form the guest will not be able to partake in the activity and
will not receive any refund.
The indemnity form must signed by a Parent/Legal guardian for children under 18 years.
Any unaccompanied child under 18 requires the indemnity to be signed by a parent/legal guardian prior
to the activity.

GENERAL

Pro Dive reserves the right to amend/cancel/add terms & conditions without notice.
All terms & conditions are subject to South African Law & Jurisdiction

MINIMUM CAPACITY

This service has a minimum capacity of 6 customers in order for the trip to proceed. If minimum capacity has not been reached at the time of the trip, then the trip will be cancelled.



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